London, 22 November 2021 Quadient (Euronext Paris: QDT), a pacesetter in serving to companies create significant buyer connections by digital and bodily channels, at present proclaims the outcomes of a client survey* inspecting buying intentions and parcel supply challenges as we strategy Black Friday and Christmas. The survey of 1,000 UK respondents carried out in October 2021, reveals that half of UK consumers will do most of their Black Friday and Christmas buying on-line for supply or Click on and Accumulate in retailer, in comparison with simply over one-fifth (21%) anticipating to principally store in-store this vacation season. Nevertheless, it additionally suggests on-line doesn’t assure a hassle-free expertise, as over a 3rd (34%) of Brits anticipate to overlook a supply to residence or work that may require re-delivery makes an attempt or a depot assortment.
The survey highlights the necessity for handy on-line supply options that match with at present’s client way of life. Key findings embrace:
On common, these surveyed store on-line as soon as per week, while over 1 in 20 (6%) say they store on-line daily, in comparison with 1 / 4 who say they do greater than as soon as per week
Over two thirds (67%) of web shoppers use Click on and Accumulate providers, up from 60% final 12 months, with virtually a 3rd (32%) saying they accomplish that as soon as a month or extra. Gen Z and millennials use Click on and Accumulate providers round as soon as per week, whereas GenX makes use of it as soon as each two weeks, highlighting the chance to retailers to offer environment friendly and engaging pick-up choices at retailer, significantly these concentrating on youthful consumers
1 / 4 (25%) of Brits surveyed say that within the final 12 months, they’ve skilled situations of misplaced or stolen parcel deliveries. Within the 2020 analysis, a fifth (20%) of Brits surveyed mentioned that within the final 12 months, they’ve skilled situations of misplaced or stolen parcel deliveries, exhibiting this subject has elevated year-on-year
“Though a considerable amount of this 12 months’s client spend has taken place on-line, the ‘final mile’ supply – the method of getting items to prospects – continues to be proving to be a difficulty,” mentioned Bren Standell, business director parcel lockers division UK/IRL at Quadient. “All through the previous 18 months, shoppers have handled all kinds of issues, from missed parcel deliveries to stolen parcels. By providing a Click on and Accumulate service, which utilises a parcel locker resolution, retailers can drive footfall into outlets, making certain extra folks return to the excessive road. Parcel lockers allow shoppers to gather their gadgets conveniently – in lower than seven seconds – offering them with extra time to browse outlets and make further purchases. What’s extra, parcel lockers ensures prospects obtain their parcels in a secure and safe method, that means retailers can create a handy buying expertise.”
The survey additionally discovered:
Whereas in-store buying stays in style, extra consumers mentioned they store on-line no less than as soon as a month this 12 months (80%) in comparison with in 2020 (74%)
The three most cited causes for doing most Black Friday and Christmas buying on-line this 12 months are: it’s extra handy (43%), higher costs/offers (37%) and to save lots of time/keep away from lengthy queues (34%). Covid-19 restrictions are cited by solely 22% of respondents, in comparison with 48% in 2020 when it was the largest motive with comfort second (45%) and avoiding lengthy queues third (33%). Final 12 months, higher costs/offers was solely the fifth most cited motive at 30%
“Lately, the recognition of Click on and Accumulate providers has elevated considerably, as they guarantee the gathering expertise is handy and saves time, significantly when using safe hubs” continues Standell. “When amassing their items, prospects need the expertise to be environment friendly, easy and safe, no matter if they’re amassing gadgets in-store or from pick-up places. After all, that is equally necessary to retailers, who profit from having to ship to fewer places, as they don’t must go to the person properties of every client. This reduces the environmental harm attributable to elevated deliveries and subsequent failed deliveries, in addition to cuts down the variety of employees concerned within the course of.”
*Survey of 1,000 common respondents within the UK between 07.10.2021 – 11.10.2021 carried out by Censuswide.
Quadient is the driving drive behind the world’s most significant buyer experiences. By specializing in three key resolution areas, Clever Communication Automation, Parcel Locker Options and Mail-Associated Options, Quadient helps simplify the connection between folks and what issues. Quadient helps lots of of 1000’s of consumers worldwide of their quest to create related, personalised connections and obtain buyer expertise excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is a part of the CAC® Mid & Small and EnterNext® Tech 40 indices.
For extra details about Quadient, go to www.quadient.com.