More than 2 in 5 Brits missed a delivery to home or work within the last year

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London, 22 November 2021 Quadient (Euronext Paris: QDT), a frontrunner in serving to companies create significant buyer connections via digital and bodily channels, has as we speak introduced the findings of a survey* into procuring behaviour and parcel supply expectations, as shoppers put together for Black Friday and Christmas. The survey of 1,000 UK respondents carried out in October 2021, highlights the necessity for dependable incoming parcel administration as supply volumes proceed to rise.
Key findings of the analysis embody:

In 2021, greater than 2 in 5 (45%) Brits surveyed stated they missed a supply to house or work and required re-delivery makes an attempt or depot assortment. In our 2020 analysis survey, we discovered that lower than a 3rd (31%) of Brits anticipated to overlook a supply to house or work that might require re-delivery makes an attempt or a depot assortment in 2021
1 / 4 (25%) of respondents say they missed greater than three deliveries that required re-delivery makes an attempt or depot assortment, whereas a fifth (20%) say they missed between one and three
This coming yr, over a 3rd (34%) of Brits anticipate to overlook a supply to house/work in comparison with 31% final yr, indicating that persons are beginning to imagine they are going to miss extra parcels – that is probably attributable to folks not being at house as a lot as 2020
50% of respondents will do most of their looking for Black Friday and Christmas on-line this yr in comparison with 21% who anticipate to principally store in-store. For web shoppers, house supply stays the most well-liked possibility (33% in comparison with 32% in 2020), highlighting the significance of with the ability to safely and conveniently obtain deliveries at residential properties

“As per a not too long ago revealed report by Centre for London, the persevering with development in demand for deliveries is unsustainable, which means deliveries should be made greener and extra environment friendly,” stated Bren Standell, business director parcel lockers division UK/IRL at Quadient. “With half of individuals desiring to do their procuring on-line this vacation season, in addition to the variety of folks lacking deliveries to their houses persevering with to rise, it’s now extra essential than ever to get first time deliveries proper. For build-to-rent properties and multi-tenant buildings, the difficulty of incoming parcel administration is especially obvious, with managers, brokers and tenants all wanting to scale back the build-up of parcels in communal areas and guarantee tenants can take supply of their objects with lowered contact. As parcel volumes proceed rising, the related events may even desire a resolution that minimises operational prices and improves resident satisfaction.”
Safety may be a difficulty when buyers aren’t obtainable to take supply of their parcels instantly. In 2020, a fifth (20%) of Brits surveyed stated that within the final 12 months, that they had skilled situations of misplaced or stolen parcel deliveries – this yr, the quantity has elevated to 1 / 4 (25%) of these surveyed stating they’ve had a parcel misplaced or stolen. This exhibits that that is an ongoing and rising situation.
The survey additionally discovered:

Parcel locker use has elevated from 38% of respondents ever utilizing them final yr, to 44% this yr with 1 in 9 (11%) saying they use parcel lockers regularly**
Over 1 / 4 (28%) of people who use parcel lockers say the probably motive they accomplish that is for comfort, whereas simply over a fifth (21%) say it was right down to the 24/7 availability. These statistics are per these from 2020 indicating that comfort continues to be the principle motive folks use parcel lockers

“When wanting again at our 2020 analysis, it may be seen that day by day on-line procuring is barely down this yr, whereas day by day in-store procuring is up,” continues Standell. “Nonetheless, it’s notable that this distinction shouldn’t be drastic, regardless of quite a few outlets being impacted by closures in 2020. This implies points with parcel storage and missed deliveries stay pertinent, and that there’s nonetheless strain to implement a parcel administration resolution which is environment friendly, handy and safe.”
*Survey of 1,000 basic respondents within the UK between 07.10.2021 – 11.10.2021 carried out by Censuswide.
**Statistic combines ‘very regularly’ and ‘regularly’.
-Ends-
About Quadient®
Quadient is the driving pressure behind the world’s most significant buyer experiences. By specializing in three key resolution areas, Clever Communication Automation, Parcel Locker Options and Mail-Associated Options, Quadient helps simplify the connection between folks and what issues. Quadient helps a whole bunch of 1000’s of consumers worldwide of their quest to create related, personalised connections and obtain buyer expertise excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is a part of the CAC® Mid & Small and EnterNext® Tech 40 indices.
For extra details about Quadient, go to www.quadient.com
Media Contact
Finn Companions
Quadient@finnpartners.com



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