Statement by Secretary Cardona on President Biden’s Executive Order on Improving Customer Experience and Government Services for the American People

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At the moment, the Biden-Harris Administration introduced a sequence of latest actions to assist enhance buyer expertise and Authorities companies for the American folks. The brand new Government Order directs Federal businesses to place folks on the heart of the whole lot the Authorities does, and contains 36 buyer expertise (CX) enchancment commitments throughout 17 Federal businesses, all of which intention to enhance folks’s lives and the supply of Authorities companies. The Government Order additionally creates a sustained, cross-government service supply course of that aligns to the moments that matter most in folks’s lives.

“The President’s Government Order reinforces and advances one in all our core, founding rules as a nation, that we’ve a authorities of the folks, by the folks, and for the folks. That is an American very best that resonates on the U.S. Division of Training, which I consider, is a service company,” mentioned U.S. Secretary of Training Miguel Cardona. “We’re attuned to the wants of these we serve—together with college students, educators, mother and father and households, and communities. I am happy with the Training Division’s work on behalf of the American folks, from supporting states and districts in totally reopening faculties for in-person studying; to combating to make sure that the rights of traditionally and presently underserved college students are protected; to rising fairness and excellence in P-12 schooling; to bettering entry, affordability, and success in postsecondary schooling.”

Beneath the Government Order, the U.S. Division of Training will be certain that for the 1 in 6 People, or roughly 45 million folks, who’re managing their pupil loans:1

Direct Mortgage debtors might want to navigate solely a single reimbursement portal on StudentAid.gov, in order that they will apply for, handle, and repay their loans with out having to go to a number of web sites and handle a number of units of credentials for various features of their pupil loans.
Public Service Mortgage Forgiveness candidates, together with civil servants and active-duty service members, will be capable of apply for this system with much less paperwork than at the moment and with out having to fill out types with data they’ve already offered to the Federal authorities beforehand.
College students and debtors can obtain related suggestions for different advantages and companies they could qualify for, like healthcare subsidies, broadband help, and meals help, in an effort to join them with help to decrease extra financial obstacles to post-secondary schooling completion.

At the moment’s actions construct on the President’s Management Agenda, which outlines a daring imaginative and prescient for making certain an efficient, equitable, accountable Authorities that delivers outcomes for all People.

For extra data on the lately launched Government Order, please go to: https://performance.gov/cx.

1 Portfolio by Age spreadsheet discovered at https://studentaid.gov/data-center/student/portfolio



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